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Phone: 1300 92 11 88

Frequently Asked Questions

When is the best time to do the tour?

Different times of year each have their own charms. The dry season (about May to September) is usually more comfortable for visitors due to lower humidity levels. There are also more places that are accessible from about May to December, due to seasonal flooding closing some roads and tracks during our tropical summer. Despite this though, our summer is a wonderful time to visit as waterfalls are in full flow, everything is alive and lush and green, and there are far fewer other visitors.

 

What will the weather be like?

The average maximum temperature in the Darwin area is 32°C, and the average minimum is 23°C. Temperatures rarely vary more than a few degrees from these averages. Rainfall around Darwin is highly seasonal: rain is very rare between May and September yet about 1800 mm falls between October and April, mostly in monsoon periods from January to March. It is very humid in the wet season.

 

What are the minimum numbers?

We normally take between 2 and 7 in our luxury GXL200 Toyota Landcruiser, however we sometimes charter buses for larger groups.

 

Do you pick up from private addresses?

We pick up and drop off from any accommodation in Darwin or Batchelor, including private addresses. All part of our excellent service!

 

How far in advance should I book?

The earlier you book the more chance you have of being able to book your preferred date. It is, however, often possible to make a last minute booking.

 

Do you have seasonal prices?

Our prices are normally set for the 12 months from 1 April, however we often offer last minute specials.

 

If I miss the pick up can I get a refund?

No. Because we offer very small-group tours with limited seats, our cancellation policy does not provide for refunds for guest cancellations later than a week before travel, and only 70% of the tour cost before then. We advise guests to have travel insurance that covers late guest cancellations.

 

Is alcohol allowed or provided on the tour?

We do not provide alcohol on our day tours but do not prohibit guests from bringing their own.

 

Are any admission charges covered in the tour price or is this extra?

All entry fees, boat cruise costs and meal costs are included in the day tour price, but are extra for private charters.

 

What level of fitness or mobility do I need?

The tours are very flexible and can cater for a range of fitness levels. Most attractions, though, are a short and easy walk from the vehicle.

 

What if English is my second language?

Our guides generally speak a number of Aboriginal languages as well as English, but do not speak other European or Asian languages. Being multilingual ourselves, however, we understand the needs of other multilingual people and tailor English to the level of our guests.

 

Is it safe to swim?

There is nowhere in the world that is absolutely safe for swimming (some people drown in swimming pools). We do not recommend visitors without local knowledge swim anywhere in the Top End due to risks such as crocodiles, box-jellyfish, strong currents and submerged rocks. Our local knowledge, however, can lead you to swimming spots that are guaranteed croc-free and as safe as can be.

 

What should I wear?

Light clothing, footwear suitable for short walks, a hat and sunscreen.

 

What is the maximum number on the tour?

We take very small-group tours with a maximum of seven for a personal, intimate experience. We occasionally arrange charters for larger groups.

 

How do I book a tour?

You can book online by clicking the red Book Now button on a page of this website, or by phone our bookings manager on 1300 92 11 88.

 

How much driving is involved in the day tours?

Our day tours involve about 250-350 km of driving. Some of the roads are quite rough but we use rugged, luxury four-wheel drive GXL200 LandCruisers for comfort and safety.

 

I am checking out that morning - can I bring my luggage?

Space in our vehicles is limited but we can carry luggage if there are four or fewer passengers.

 

Can I be dropped off / picked up at the airport?

Yes (but see above in relation to luggage).

 

Will there be regular toilet stops?

Yes.

 

What facilities are available where we are going?

The areas we visit are remote, but we will pass interpretation signage, toilets and occasional kiosks. We will be, however, quite self-sufficient.

 

Why does the tour cost more than other tours to the same places?

We train and employ expert and personable local Aboriginal guides, take very small group, personalised tours in rugged, luxury vehicles, provide a lavish lunch of high-quality game meats and go to special places that no other tour is able to visit.

 

Is there mobile phone coverage where we are going?

Only for part of the way. Our vehicles are fitted with satellite phones with coverage everywhere, and a range of safety equipment in case of emergency.

 

Should I have travel insurance?

Although we take our duty of care very seriously, we always recommend visitors take out travel insurance in case of unforeseeable events.

 

Will we see any wildlife?

One of our day tours is specifically focused on wildlife and you will see a great range of local wildlife on this tour. On other tours you will see many birds but a limited range of ground-dwelling animals due to their habit of resting during the heat of the day and generally cryptic behaviour for protection from predators.

 

Do you cater for vegetarians?

 

Do you cater for vegans?

 

Do you cater for Celiacs? Other allergies?

 

Do you cater non dairy?

 

Do you cater kosher?

 

Do you cater halal?

Our sumptuous lunches consist of local game meats (wildcaught saltwater barramundi, kangaroo loin fillets, crocodile tail fillets and NT caught banana or tiger prawns) as well as damper (a bush-cooked bread), salads, savoury biscuits, Australian cheeses and dips, and fruit in season. We believe this selection will ensure that all these groups will be able to experience at least some of this local food.

 

Is the tour suitable for children?

The tour is highly suitable for children over three years old and will provide them with an exceptional learning experience.

 

Do you have senior citizen's discount

No.

 

What sort of cultural interaction can I expect?

You will have extensive, personal interaction with your indigenous guide. You may meet some of the guide’s extended family along the way but this is opportunistic and not guaranteed.

 

What if the tour does not meet my expectations - can I get a refund?

No. The tour content is clearly explained in our promotional material and will be provided unless circumstances beyond our control (such as roads closed due to flooding) intervene. In this case the guide will endeavour to provide suitable alternative content. We believe that the tour will greatly exceed your expectations.

 

 

 

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